Business Online Banking and Mobile App Resources Two Factor Authentication

 

Overview

Two-factor authentication is a security feature that helps safeguard your account information.

After entering your username and password, you will be prompted to set up 2-step verification. Click Get Started.

To implement 2-step verification, select one of the following verification methods.

Note: The Voice or Text Message option requires a U.S. phone number. Users with international phone numbers must use the Authy App (or another Authenticator App that is compatible with international phone numbers) as their verification method.

VOICE OR TEXT MESSAGE

Verification codes are sent to your phone using the number you provide.

Select Voice or Text Message. Enter the phone number you wish to receive a unique verification code when you sign in, to confirm that it’s you. Then select next. 

Select whether you want to receive your code via Text Message or Phone.  Then click on Send code.

Confirm your phone number by entering the verification code sent to you by phone or text message. Select Verify.

The Twilio Authy app can be downloaded from your Apple App Store or Google Play Store.

You must be enrolled in the Authy App with your phone number to get your verification code from the Authy app.

Select Authy. Enter your email address and phone number, then click Next.

Select Authenticator App, then click Next.

Enter the verification code that was sent to your Authy app and click Verify.  Ensure that you are on the correct application. 

Going forward, you will be able to use the Authy app to sign in to your account.

We support using authenticator apps using either a QR code scan or manual code entry to receive your verification code.

If you are using a different authenticator app, you will select Authenticator App.

From your Authenticator App, you will add a new account.

We will be showing the steps to setup the VIP Access App in this guide. You must be enrolled in the VIP Access App to receive your verification code via the VIP Access app.

Select Scan QR Code from your Authenticator App or enter the code manually.

Enter the verification code from your Authenticator App.

Going forward, you will be able to use your Authenticator App to sign into your account.