Business Online Banking and Mobile App Resources Send Secure Message

BUSINESS ONLINE & MOBILE BANKING GUIDE

FREQUENTLY ASKED QUESTIONS

INTUIT DESKTOP HELP

Get help with connecting to an Intuit desktop product, such as Quickbooks or Quicken here.

NAVIGATION

Find quick Cash Management navigation information here.

Need Help?

Find user guide and frequently asked questions for online banking and our mobile app!

MESSAGES

View automated alerts, such as a low-funds warning, messages from West Michigan Community Bank, and communications with West Michigan Community Bank customer service representatives, from Messages.

Initiate Secure Messages

1. Select Messages from the main menu.

2. Select the Start a conversation link to the right of Messages or in the message area.
Note: Messages may be accessed through multiple areas within West Michigan Community Bank Online and mobile banking app, including the Dashboard and Transaction Details.

3. At the bottom of the Secure Message, type your question or message. Click on the + symbol to add a file, transaction account, or Bill Pay payment to your message. Click Send to send the message to West Michigan Community Bank’s support group.

4. The message conversation will show above the text input box. Messages may be sent any time, however, if sent outside our normal business hours we will respond the following business day and in the order the message was received. For immediate assistance, please contact your local branch, during business hours.

5. Previous conversations, alerts, and messages are saved in the Inbox. You may also filter your Inbox results.