Business Online Banking and Mobile App Resources Alert Preferences
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Find user guide and frequently asked questions for online banking and our mobile app!
ALERT PREFERENCES
West Michigan Community Bank Online Banking alert preferences allows you to create and receive personalized account alerts through an in-app message, an email or a text message.
BALANCE ALERTS
Account balance alerts can be set to notify you when a balance goes over or under a specified dollar amount.
1. From the Dashboard, choose the account for which you would like to set a balance alert.
2. Select the Alert preferences button to begin the set-up process.
3. Within Account alerts, select the arrow next to Balances, transactions, and deposits alert options.
4. Select + Add alert.
5. Select the notification type. Select Under or Over. Choose dollar amount. Select notification type, then click Add alert.
TRANSACTION ALERT
Account alerts will notify you when a deposit or withdrawal for a specified amount is transacted on the account.
1. From Account alerts, select Transaction, then + Add alert.
2. Select to be notified for a Credit (deposit or earning) or Debit (withdrawal or fee).
3. Choose the specific amount.
4. Select notification option(s).
5. Add alert.
BUSINESS - SETTINGS/ALERTS
Additional event alerts are available through the Cash Management menu option and Settings for events related to ACH, Wires and Positive Pay (Exception Review). To setup additional alerts for these services, complete the following steps;
1. From the Dashboard menu options on the left-hand side, select Cash Management.
NOTE: The Cash Management menu option is not available through the West Michigan Community Bank Mobile app.
2. If your ID is enabled with a secure token, you will be prompted to enter the secure token code found in your VIP Access app or on your physical token.
3. After completing any additional verification steps, go to the Settings tab, click on Alerts and then Events.
4. Select the events and how you want to be notified, then select Save.
*NOTE: While West Michigan Community Bank will make every effort to notify you with emails and texts about your account with your specified alerts, there may be rare instances beyond our control in which a message does not reach you.